MTU Business Academy

Certificate in Customer Success

Information Webinar

Certificate in Customer Success

Course Information Webinar

Date

Wed, 26th June 2023

Time

7:30pm - 8:30pm GMT

Where

Live Webinar

Certificate in Customer Success

Information Webinar

This webinar will give an outline of the Certificate in Customer Success offered by the Dept. of Marketing and International Business at MTU.

Join us to hear from the academic leads on the Customer Success Certificate, who have extensive industry knowledge and experience.

Wed, 26th June @ 7:30pm
PROGRAMME DETAILS

Certificate in Customer Success

The Certificate in Customer Success provides graduates with specialised skills and knowledge to develop their careers in roles that are focused on enhancing customer experience, satisfaction, loyalty, retention and overall customer experience with a product/service provider.

The graduate profile will include skills and knowledge in the areas of understanding customer buyer behaviour, identifying and solving customer hurdles and problems, strong listening and communication skills, data analytics looking at ROI, retention, decision making, understand and apply CRM systems to enhance the customer experience, and project manage the customer experience from on-boarding to retention.

Career opportunities for graduates of the Certificate in Customer Success would include, but are not limited to, Customer Experience Specialist/Manager, Customer Success Manager, User Experience (UX) Researcher/Designer, Marketing Manager with focus on Customer Experience, Sales Enablement Specialist, Customer Quality Assurance Analyst.

The programme is delivered by experts in the field with exceptional industry experience.

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