MTU Business Academy

Certificate in

Designing Innovative Services

Department of Accounting & Information Systems

Certificate in Designing Innovative Services

Programme Details

In Brief

Department & School

Department of Accounting & Information Systems


MTU Bishopstown Campus, Cork

Mode of Study


Method of Delivery



3 months

Commencement Date

January 2023

Course Fee




Springboard +
Certificate in Designing Innovative Services - MTU Business Academy


Dr. Fred Creedon
T: +353 (0)21 432 6166

Christine Boyle, Department Secretary
T: +353 (0)21 433 5920

What To Expect

The Certificate in Designing Innovative Services is a one semester (three months) part-time programme that is designed to provide the knowledge, skills and confidence required to work in the area of service design. The course will introduce the student to design thinking skills and to the key tools and methodologies for development of services.

The industry-focus of the programme coupled with the applied nature of teaching provides a practical bedrock of knowledge and experience which can be used to immediate effect in designing services in any type of organisation. Participants will develop their analysis and design skills. On completion of this programme they will be attractive as potential designers of services across a range of industries. In particular these skills would be useful for those working within the local government arena where there is established demand.

The programme is structured to support those in full time employment. The first module Design Thinking Seminar Series will be delivered online weekly. The second module Design Thinking for Services will have lectures with the theory content delivered online and the workshops will be delivered over 4 Saturdays. The workshops will be the more practical element of the course requiring students to use the tools and methodologies. The students will be able to use real world cases from their workplace for the applications of the tools and methodologies.

The programme will balance real world experience from experienced practitioners in the field who will present on the seminar series with supported learning on practical skills during the workshop sessions.

The seminar series module will use reflective journals for assessment. The other module will require students complete a project in service design incorporating information gathering, analysis and prototype development. This project can be from the student’s own workplace.

Design Thinking for Services

This module aims to provide students with the necessary theoretical knowledge and practical skills to support the execution of a design thinking approach for the design of services.

The module addresses the role of team members, approaches for understanding users, research methods, prototyping, and presentation of findings.

Design Thinking Seminar Series

This module uses an innovative approach to explore the state of the art relating to design thinking from a variety of perspectives. Speakers from diverse organisations will present a series of guest lectures on overarching challenges and students will be tasked with reflecting on integrated problems across societal, environmental and business areas. The module provides students with critical insight into implementing service innovation strategies across a range of service and organisational contexts.


A H2.2 (or equivalent) in an Ordinary Degree in any discipline.

Candidates without a Level 7 qualification must be able to demonstrate sufficient relevant experience to be considered for entry. A Personal Statement must be provided by the candidate demonstrating interest or competence in design thinking and/or service design. Where required, candidates may be shortlisted and required to attend for interview.

Course Fee: €900

All part-time programmes at MTU will run subject to sufficient student numbers. Where a programme cannot proceed, applicants will be contacted and advised on alternative study options.

Students should note that fees quoted relate to the academic year 2022-2023 only and are subject to change on an annual basis. Except where stated, course fees cover the cost of tuition only.

Registration fees for professional bodies etc. are payable separately to these institutions. Students will be notified of their fees by email to their MTU email account and in all cases, course fees must be paid before attending lectures.

For more information on Fees, please visit the MTU Fees Website.

Dr Fred Creedon
T: +353 (0)21 432 6166

Christine Boyle, Department Secretary
T: +353 (0)21 433 5920
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